Frequently Asked Questions
Q: How many containers should I order?
In order to reap the benefits of Platinum 1 we recommend saving more today with our subscribe & save or three container discounted packages. You can always return what you don't use if you decide Platinum 1 isn't right for you. Additionally, these packages allow you to take advantage of our lowest possible prices.
Q: What are the Nutrition Facts and Ingredients?
Q: What is the best way to take this product?
Add two scoops of Platinum 1 to 8 ounces of water (or milk) and mix or blend until smooth. For best results, add two ice cubes to cold liquid and drink within 10 minutes of preparation. You can also mix Platinum 1 into your favorite smoothie recipe, into a pudding, into yogurt or add into your favorite recipes.
Q: Does this product contain caffeine or any other stimulants?
Q: Are there any allergy concerns with this product?
CONTAINS: Milk. This product is manufactured in a facility that also processes eggs, fish, tree nuts, peanuts, wheat, and soy. Always review the label for the most accurate information.
Q: Should I keep taking this product after I achieve my goals?
While you don't need to take Platinum 1 Protein forever, your body will always require protein every day and Platinum 1 is an extremely high-quality protein blend, made with natural ingredients, to help you conveniently meet your needs.
Q: How will this product be shipped to me and how quickly?
We will ship your order directly to your home or office using a premium carrier such as FedEx or UPS, and customers in the US and Canada can expect their orders within 5 to 7 business days. International orders typically take 8 – 15 business days (plus customs clearance time). Rush shipping is available.
Q: Will anything else be sent to me, or billed to me, after I order?
If you order 1 or 3 bags without the monthly subscription, you will only get shipped what you order today and nothing more. However, if you want to try our popular, ultra-convenient, cost-saving Subscribe-N-Save monthly subscription program, we will send you another regular-sized (1.2 lb), eco-friendly bag for just $49–that's $10 off the regular price of $59–PLUS free shipping!
Here's how our customer-preferred Subscribe-N-Save program works: If you are head over heels happy with our Platinum 1 Premium Protein, do nothing, and 30 days after your purchase, you will receive another regular-sized (1.2 lb) bag of your chosen flavor at $10 off the regular price—just $49. Plus, you will receive FREE shipping on all future Subscribe-N-Save shipments. That's over $15 in savings each month conveniently charged to the form of payment you use today.
With our Subscribe-N-Save program, there are no hidden fees, you can adjust your ship date, and there's no obligation. You can cancel your subscription any time by calling or emailing us. Of course, every order is backed by our industry-best 1-YEAR Money Back Guarantee where you can return even empty containers if you're not completely satisfied.
At BioTrust, we live by the Golden Rule, and we promise to treat you to the 5-star customer service that you deserve. We can't wait to earn your trust and help you achieve your dreams and goals!
Q: Is it safe to order online from your web site?
Yes. We use a 256-bit secure shopping cart where 100% of your data is encrypted, safe and secure. Our secure cart is verified by numerous 3rd party security verification systems, including the leader in security scanning, McAfee Secure, so you can rest assured that your information is 100% safe and secure at all times.
Q: What if this product doesn't work for me?
While Platinum 1 Protein was created to work, if for any reason at all you are unsatisfied with your Platinum 1 Protein purchase, just let us know and we will issue a prompt and courteous refund even on empty containers. You're always protected by our industry best 1 YEAR Money Back Guarantee.